So, as mentioned previously, we had been charged to use our own bags at Extra Foods. Not a happy camper – or shopper!
Today we took our bags in, and went through the till with a cashier we know. We told her of our previous adventure. The manager was standing nearby as we heard the cashier explain that things were now corrected.
Oh, back up a day or two. We had sent off our complaint to Extra Foods via the internet. An automatic response was returned mentioning that there had been an extraordinary volume of emails recently and they would get back to us as soon as possible. Perhaps others had noted the same complaint.
Back to the manager overhearing our conversation. He immediately pointed out how the computer/till now accommodated the “free bags” and even gave us PC points.
So, thanks for those who listen and make changes work!